Allowing Remote Support

1. Install the access agent

During installation, if you see the following "Installer" prompt, click OK.

2. Allow screen recording access (Catalina Only)

Once installed, you should see this warning dialog prompt for screen recording access.

Next, click the Privacy tab. Click the lock in the corner of the window to unlock the Privacy settings.

Click Screen Recording, and then select the ConnectWise Control client. 

3. Allow accessibility access

Click Accessibility, and then select the ConnectWise Control client.

When you have finished, click the lock again to prevent further changes.

4. Close the System Preferences window

5. In the open alert, click Quit Now

After allowing screen recording access, you should see a small window open near the menu bar.

Click Quit Now to restart the ConnectWise Control client.

A technician should now have remote control over the macOS device.